✸ Claims, returns and/or refunds are not accepted except for the following cases:
🌈 When our product presents manufacturing defects or missing product. Only when the products have not been used or altered by the consumer. (For this, review the claims section).
🧿 The order received does not correspond to the products with the specifications requested at the time of ordering.
💖If you have presented any of these cases, contact us through the medium of your choice to follow up on the problem and/or refund process.
✸ RETURNS AND REFUNDS:
🍒To make a return and a refund valid, it is necessary to return the package to its place of origin with the product(s) that you want to be refunded, this is only if it presents manufacturing errors so that it is valid for return. As soon as we have the product with us, we will ask you for an account number to make the refund immediately. (No returns are made for changes at the last minute by the client).
✸ CLAIMS:
🌷If what is received does not correspond to the quantity or products ordered, a message must be sent by any means within the first 3 days after receiving the package; Therefore, a video of the package is required before it is opened to validate that the product(s) shipped were not inside the package to later file a report with the corresponding parcel or delivery person.
✸ CANCELLATIONS:
💘 Once the payment for the products has been made or one day before delivery, there are no cancellations due to purchase regret.
✸ WRONG DATA:
🦋Artibis Mx is not responsible for the delay of the shipment for providing incorrect information about the shipping address. Be sure to put your complete and correct information as it may cause delays or returns of packages.
🍄In case the package is returned to the place of origin due to incomplete data, we will not be responsible. The shipment will be borne by you again and you must provide your complete information.
✸ DELAYS IN LOGISTICS:
🌈If the delivery date of the package is postponed, if there were delays or if an attempt was made to deliver it and you were not located at home, you must contact your parcel as soon as possible to validate the new delivery date.
°We remind you to have on hand your tracking number that was provided to you.
°It is the customer's responsibility to follow up on their order and communicate with the corresponding parcel service.
✸ NATIONAL SHIPMENTS:
📦 Once we have confirmed your order, the processing time of your order is 3-5 business days. When the package is sent, the delivery days of the package will be added, which are 1-2 business days (express mode ), 3-5 business days (standard mode) for private parcels or 10-15 business days by Correos de México.
✸WHAT IS AN EXTENDED ZONE?
📦 It's a rare area on common parcel routes. On some occasions, shipments are considered extended areas, so there is an additional charge of $145 mxn.
👀This happens when you live outside the capital of your State, such as a Municipality or Police Station, if this case occurs in your request, we will contact you on your phone.
✸CORREOS DE MEXICO:
🛒 This parcel has a package delivery period of 10 to 15 business days. We recommend that you request this package for minimum quantity orders since the company is not responsible for lost shipments or products and we will not be responsible for them.
🧾Keep in mind that it may take a couple of business days for your tracking number to be reflected in your system and that is why tracking your package does not appear.
